Refund policy

1. Return Eligibility

• Customers may request a return within 7 days of receiving their order.

• Items must be unused, in original packaging, and in the same condition as delivered.

• Customized or personalized products are not eligible for return.

2. Return Process

• To initiate a return, customers must contact our support team at the provided email address within 7 days.

• Once the return request is approved, customers will receive instructions for shipping the item back.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

• After the returned item is received and inspected, customers will be notified of the approval or rejection of the refund.

• Approved refunds will be processed within 7–10 business days and credited to the original payment method.

• Shipping charges are non‑refundable.

4. Damaged or Incorrect Items

• If a product arrives damaged or the wrong item is delivered, customers must provide photo or video evidence within 48 hours of delivery.

• In such cases, a full refund or free replacement will be offered.

5. Non‑Returnable Items

• Clearance or sale items

• Hygiene products (e.g., undergarments, cosmetics)

• Digital/downloadable products

6. Return Address

• Returns must be shipped to the warehouse address provided in the return instructions (usually the USA fulfillment center).

• Customers should not send returns directly to the company’s registered office address.

7. Customer Support

• For all return and refund requests, customers can contact us via email.

• Response time is typically 24–48 hours.