Shipping policy

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Customers will receive an email confirmation once the order has been shipped.

2. Shipping Methods

• We ship using trusted carriers such as USPS, FedEx, DHL, and CJPacket (depending on product availability and warehouse location).

• Tracking information will be provided once the order is dispatched.

3. Delivery Time

• USA Warehouse Products: Estimated delivery within 3–7 business days.

• International Warehouse Products (China/Other): Estimated delivery within 10–20 business days.

• Delivery times may vary depending on product availability, carrier delays, or peak seasons.

4. Shipping Costs

• Shipping charges are calculated at checkout based on product weight, destination, and carrier.

• Free shipping promotions may apply to selected products or order values.

5. Order Tracking

• Customers will receive a tracking number via email once the order is shipped.

• Tracking updates may take 24–48 hours to appear in the system.

6. Incorrect Address

• Customers are responsible for providing the correct shipping address.

• We are not liable for delays or lost packages due to incorrect or incomplete addresses.

7. Delays & Exceptions

• Shipping delays may occur due to customs clearance, weather conditions, or carrier issues.

• We are not responsible for delays outside our control but will assist customers in tracking and resolving issues.

8. Customer Support

• For shipping inquiries, customers can contact our support team via email.

• Response time is typically 24–48 hours.